Airbnb - host wants to reduce rooms, can we get refund?
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My family are due to stay in an Airbnb home in the next few days. It's three bedrooms and advertised as having the place to ourselves. We are two adults, and two children (a five year old and a one year old). It is a long drive to get there.
The host has messaged this morning and says that they're having trouble offering us the entire home now, and want to confine us to a single bedroom which they say will accommodate us. We assume that, since this was booked a few weeks ago, they've got other paying guests since who they want the custom of. They also say that they will give us a reduced rate, but that's not the point.
We are currently trying to get a refund and try to stay elsewhere, as we wouldn't want to stay there and be cooped up into a single room (especially with a baby who is teething and having trouble sleeping through, and a good 4 hours drive to get there and the next day another 4 hours), and wouldn't feel especially comfortable with other people there anyway. But is this doable with Airbnb's rules? I admit I've only had a brief look at their T&C's now.
refunds airbnb
asked 1 hour ago
user25730user25730
161
add a comment |
My family are due to stay in an Airbnb home in the next few days. It's three bedrooms and advertised as having the place to ourselves. We are two adults, and two children (a five year old and a one year old). It is a long drive to get there.
The host has messaged this morning and says that they're having trouble offering us the entire home now, and want to confine us to a single bedroom which they say will accommodate us. We assume that, since this was booked a few weeks ago, they've got other paying guests since who they want the custom of. They also say that they will give us a reduced rate, but that's not the point.
We are currently trying to get a refund and try to stay elsewhere, as we wouldn't want to stay there and be cooped up into a single room (especially with a baby who is teething and having trouble sleeping through, and a good 4 hours drive to get there and the next day another 4 hours), and wouldn't feel especially comfortable with other people there anyway. But is this doable with Airbnb's rules? I admit I've only had a brief look at their T&C's now.
refunds airbnb
asked 1 hour ago
user25730user25730
161
add a comment |
My family are due to stay in an Airbnb home in the next few days. It's three bedrooms and advertised as having the place to ourselves. We are two adults, and two children (a five year old and a one year old). It is a long drive to get there.
The host has messaged this morning and says that they're having trouble offering us the entire home now, and want to confine us to a single bedroom which they say will accommodate us. We assume that, since this was booked a few weeks ago, they've got other paying guests since who they want the custom of. They also say that they will give us a reduced rate, but that's not the point.
We are currently trying to get a refund and try to stay elsewhere, as we wouldn't want to stay there and be cooped up into a single room (especially with a baby who is teething and having trouble sleeping through, and a good 4 hours drive to get there and the next day another 4 hours), and wouldn't feel especially comfortable with other people there anyway. But is this doable with Airbnb's rules? I admit I've only had a brief look at their T&C's now.
refunds airbnb
asked 1 hour ago
user25730user25730
161
My family are due to stay in an Airbnb home in the next few days. It's three bedrooms and advertised as having the place to ourselves. We are two adults, and two children (a five year old and a one year old). It is a long drive to get there.
The host has messaged this morning and says that they're having trouble offering us the entire home now, and want to confine us to a single bedroom which they say will accommodate us. We assume that, since this was booked a few weeks ago, they've got other paying guests since who they want the custom of. They also say that they will give us a reduced rate, but that's not the point.
We are currently trying to get a refund and try to stay elsewhere, as we wouldn't want to stay there and be cooped up into a single room (especially with a baby who is teething and having trouble sleeping through, and a good 4 hours drive to get there and the next day another 4 hours), and wouldn't feel especially comfortable with other people there anyway. But is this doable with Airbnb's rules? I admit I've only had a brief look at their T&C's now.
refunds airbnb
refunds airbnb
asked 1 hour ago
user25730user25730
161
asked 1 hour ago
user25730user25730
161
asked 1 hour ago
user25730user25730
161
asked 1 hour ago
user25730user25730
161
asked 1 hour ago
user25730user25730
161
161
add a comment |
add a comment |
1 Answer
1
active
oldest
votes
This situation is covered under Host cancellations:
What if a host informs me that the listing I already paid for is now unavailable but they have an alternative?
Even if you’ve already booked your reservation, it’s your choice whether to accept or decline a host’s offer to book an alternate listing.
...
After you’ve paid for your reservation
If your host is asking you to stay in a different listing than you originally booked and you’re okay with a switch, either you or your host can change your reservation. Make sure to check the details of the new listing before accepting a change.
If you’re not okay with a switch or your host is asking you to switch without officially changing the reservation on Airbnb, ask the host to cancel your reservation so you can get a full refund or find another home that better accommodates your stay.
answered 1 hour ago
Greg HewgillGreg Hewgill
28.1k374104
I'd just add that you can also contact Airbnb support directly. You're their customer, and they want you to be happy. They won't be at all amused that your host is pulling this nonsense and should be able to facilitate a refund under their rules.
– Zach Lipton
14 mins ago
add a comment |
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1 Answer
1
active
oldest
votes
1 Answer
1
active
oldest
votes
active
oldest
votes
active
oldest
votes
This situation is covered under Host cancellations:
What if a host informs me that the listing I already paid for is now unavailable but they have an alternative?
Even if you’ve already booked your reservation, it’s your choice whether to accept or decline a host’s offer to book an alternate listing.
...
After you’ve paid for your reservation
If your host is asking you to stay in a different listing than you originally booked and you’re okay with a switch, either you or your host can change your reservation. Make sure to check the details of the new listing before accepting a change.
If you’re not okay with a switch or your host is asking you to switch without officially changing the reservation on Airbnb, ask the host to cancel your reservation so you can get a full refund or find another home that better accommodates your stay.
answered 1 hour ago
Greg HewgillGreg Hewgill
28.1k374104
I'd just add that you can also contact Airbnb support directly. You're their customer, and they want you to be happy. They won't be at all amused that your host is pulling this nonsense and should be able to facilitate a refund under their rules.
– Zach Lipton
14 mins ago
add a comment |
This situation is covered under Host cancellations:
What if a host informs me that the listing I already paid for is now unavailable but they have an alternative?
Even if you’ve already booked your reservation, it’s your choice whether to accept or decline a host’s offer to book an alternate listing.
...
After you’ve paid for your reservation
If your host is asking you to stay in a different listing than you originally booked and you’re okay with a switch, either you or your host can change your reservation. Make sure to check the details of the new listing before accepting a change.
If you’re not okay with a switch or your host is asking you to switch without officially changing the reservation on Airbnb, ask the host to cancel your reservation so you can get a full refund or find another home that better accommodates your stay.
answered 1 hour ago
Greg HewgillGreg Hewgill
28.1k374104
I'd just add that you can also contact Airbnb support directly. You're their customer, and they want you to be happy. They won't be at all amused that your host is pulling this nonsense and should be able to facilitate a refund under their rules.
– Zach Lipton
14 mins ago
add a comment |
This situation is covered under Host cancellations:
What if a host informs me that the listing I already paid for is now unavailable but they have an alternative?
Even if you’ve already booked your reservation, it’s your choice whether to accept or decline a host’s offer to book an alternate listing.
...
After you’ve paid for your reservation
If your host is asking you to stay in a different listing than you originally booked and you’re okay with a switch, either you or your host can change your reservation. Make sure to check the details of the new listing before accepting a change.
If you’re not okay with a switch or your host is asking you to switch without officially changing the reservation on Airbnb, ask the host to cancel your reservation so you can get a full refund or find another home that better accommodates your stay.
answered 1 hour ago
Greg HewgillGreg Hewgill
28.1k374104
This situation is covered under Host cancellations:
What if a host informs me that the listing I already paid for is now unavailable but they have an alternative?
Even if you’ve already booked your reservation, it’s your choice whether to accept or decline a host’s offer to book an alternate listing.
...
After you’ve paid for your reservation
If your host is asking you to stay in a different listing than you originally booked and you’re okay with a switch, either you or your host can change your reservation. Make sure to check the details of the new listing before accepting a change.
If you’re not okay with a switch or your host is asking you to switch without officially changing the reservation on Airbnb, ask the host to cancel your reservation so you can get a full refund or find another home that better accommodates your stay.
answered 1 hour ago
Greg HewgillGreg Hewgill
28.1k374104
answered 1 hour ago
Greg HewgillGreg Hewgill
28.1k374104
answered 1 hour ago
Greg HewgillGreg Hewgill
28.1k374104
answered 1 hour ago
Greg HewgillGreg Hewgill
28.1k374104
28.1k374104
I'd just add that you can also contact Airbnb support directly. You're their customer, and they want you to be happy. They won't be at all amused that your host is pulling this nonsense and should be able to facilitate a refund under their rules.
– Zach Lipton
14 mins ago
add a comment |
I'd just add that you can also contact Airbnb support directly. You're their customer, and they want you to be happy. They won't be at all amused that your host is pulling this nonsense and should be able to facilitate a refund under their rules.
– Zach Lipton
14 mins ago
I'd just add that you can also contact Airbnb support directly. You're their customer, and they want you to be happy. They won't be at all amused that your host is pulling this nonsense and should be able to facilitate a refund under their rules.
– Zach Lipton
14 mins ago
I'd just add that you can also contact Airbnb support directly. You're their customer, and they want you to be happy. They won't be at all amused that your host is pulling this nonsense and should be able to facilitate a refund under their rules.
– Zach Lipton
14 mins ago
add a comment |
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